Our Philosophy And Ideals

 Treatment Philosophy

• We will recommend treatment only when necessary and give you options when possible.
• Our treatment will be based on sound scientific research.
• Dr. Chen will delegate only appropriate procedures to his staff.
• We use only digital radiography, reducing patient radiation exposure as much as 90% less than many types of traditional film x-rays.
• Only Dr. Chen uses the high speed hand-piece to remove adhesive and appliances.
• We will maintain uncompromising levels of safety and cleanliness in a sterile environment.

  Customer Service

• We will obtain the best orthodontic results possible, using only the highest quality instruments and materials. We want your orthodontic experience to be as pleasant as possible.We will treat every patient as we would a member of our own family.
• We will communicate with you frequently and honestly and we welcome your questions and comments.
• We will get to know you and treat you as an individual, not as a set of teeth.
• We will respect your time, as we know you will respect ours. We will make every effort to see you on time and finish your treatment on schedule.
• We will remember every day that we are fortunate to have our patients choose us for their orthodontic needs.
• Our fees for the services we provide will be fair.
• It is our goal that Dr. Chen Orthodontics will be the gold standard to which all other medical and dental offices are compared for Customer Service Excellence.

  Business Ideals

• Dr. Chen Orthodontics is and will remain owned solely by the Dr. Chen. We do not and will not employ an outside management corporation. Dr. Chen feels that using a management corporation could result in the doctor answering to stockholders and other outside entities. We answer only to our patients and their families, and to referring doctors. This ensures quality care for our patients.
• Our treatment ideals will not be compromised by affiliations with insurance companies.
• Dr. Chen and his staff will attend continuing education courses to stay current with the latest knowledge, techniques, and materials for the greater benefit of our patients.