Our Philosophy And Ideals

 Treatment
Philosophy

• We
  will recommend treatment only when necessary and give you options
  when possible.
• Our
  treatment will be based on sound scientific research.
• Dr.
  Chen will delegate only appropriate procedures to his staff.
• We
  use only digital radiography, reducing patient radiation exposure
  as much as 90% less than many types of traditional film x-rays.
• Only
  Dr. Chen uses the high speed hand-piece to remove adhesive and
  appliances.
• We
  will maintain uncompromising levels of safety and cleanliness
  in a sterile environment.

  Customer
Service

• We
  will obtain the best orthodontic results possible, using only
  the highest quality instruments and materials. We want your
  orthodontic experience to be as pleasant as possible.We will
  treat every patient as we would a member of our own family.
• We
  will communicate with you frequently and honestly and we welcome
  your questions and comments.
• We
  will get to know you and treat you as an individual, not as
  a set of teeth.
• We
  will respect your time, as we know you will respect ours. We
  will make every effort to see you on time and finish your treatment
  on schedule.
• We
  will remember every day that we are fortunate to have our patients
  choose us for their orthodontic needs.
• Our
  fees for the services we provide will be fair.
• It
  is our goal that Dr. Chen Orthodontics will be the gold standard
  to which all other medical and dental offices are compared for
  Customer Service Excellence.

  Business
Ideals

• Dr.
  Chen Orthodontics is and will remain owned solely by the Dr. Chen.
  We do not and will not employ an outside management corporation.
  Dr. Chen feels that using a management corporation could result
  in the doctor answering to stockholders and other outside entities.
  We answer only to our patients and their families, and to referring
  doctors. This ensures quality care for our patients.
• Our
  treatment ideals will not be compromised by affiliations with
  insurance companies.
• Dr.
  Chen and his staff will attend continuing education courses to
  stay current with the latest knowledge, techniques, and materials
  for the greater benefit of our patients.