We
will only recommend treatment when necessary and give you options
when possible.
Our
treatment will be based on sound scientific research.
Dr.
Chen will delegate only appropriate procedures to his staff.
We
use only digital radiography, reducing patient radiation exposure
as much as 90% less than many types of traditional film x-rays.
Only
Dr. Chen uses the high speed hand-piece to remove adhesive and
appliances.
We
will maintain uncompromising levels of safety and cleanliness
in a sterile environment.
Customer
Service
We
will obtain the best orthodontic results possible, using only
the highest quality instruments and materials. We want your
orthodontic experience to be as pleasant as possible.We will
treat every patient as we would a member of our own family.
We
will communicate with you frequently and honestly and we welcome
your questions and comments.
We
will get to know you and treat you as an individual, not as
a set of teeth.
We
will respect your time, as we know you will respect ours. We
will make every effort to see you on time and finish your treatment
on schedule.
We
will remember every day that we are fortunate to have our patients
choose us for their orthodontic needs.
Our
fees for the services we provide will be fair.
It
is our goal that Dr. Chen Orthodontics will be the gold standard
to which all other medical and dental offices are compared for
Customer Service Excellence.
Business
Ideals
Dr.
Chen Orthodontics is and will remain owned solely by the Dr. Chen.
We do not and will not employ an outside management corporation.
Dr. Chen feels that using a management corporation could result
in the doctor answering to stockholders and other outside entities.
We answer only to our patients and their families, and to referring
doctors. This ensures quality care for our patients.
Our
treatment ideals will not be compromised by affiliations with
insurance companies.
Dr.
Chen and his staff will attend continuing education courses to
stay current with the latest knowledge, techniques, and materials
for the greater benefit of our patients.
Patient Testimonials
Highest possible marks for professionalism, service, and technical ability. — Alex H.
Dr. Chen and his staff are awesome! Easy to talk to, very accommodating and they make the orthodontic experience "painless". — Robert R.
